IndiGo restores operations across 137 destinations; On-time performance rebounds to 75%
Indigo-2
The airline now projects network stabilisation by December 10, advancing its earlier estimated timeline of December 10 - 15.
IndiGo has announced that 137 of its 138 destinations are now operational as of 7 December. The airline reports it is on track to operate more than 1,650 flights today, an increase from 1,500 flights the previous day. On-time performance has also shown a recovery, rising to 75% from 30% recorded on previous day.
The carrier is processing a full waiver on cancellation and rescheduling requests for bookings made until December 15, 2025. IndiGo further stated that baggage handling and refund processes are functioning at full capacity.
IndiGo also reports that the Board of Directors of Interglobe Aviation Limited (IndiGo) have met on the first day the problem of cancellations and delayed flights arose. The members are said to have received a detailed briefing from the Management on the nature and extent of the crisis.
This meeting was followed up with a session confined to only Board members at which, it was decided to set up a Crisis Management Group (CMG) comprising amongst others the Chairman, Vikram Singh Mehta; Board Directors, Gregg Saretsky, Mike Whitaker and Amitabh Kant, and the CEO Pieter Elbers. This Group said to have been meeting regularly to monitor the situation and is being constantly updated by the Management of the measures being undertaken to restore normal operations. In addition, there have been multiple telephonic discussions, including with Directors who are not members of the CMG.
“The objective of these meetings and exchanges is to address, as quickly as practically possible, the hardships suffered by our customers and other stakeholders while also restoring operational integrity across the airline’s network expeditiously. The Board of Directors is doing everything possible to take care of the challenges faced by our customers and to ensure refunds on cancellation and offer waivers on cancellation/ rescheduling during the period of crisis.” - IndiGo Spokesperson
