PRISM announces full refunds for guests stranded by flight disruptions

Eligible guests who made their bookings through OYO and CheckIn app will receive automatic refunds once valid proof of delay or cancellation is submitted. 

Oravel Stays Limited (“PRISM”) has announced that it will fully refund travellers who are unable to use their hotel bookings from December 5–15, 2025 due to the flight disruptions. The refund applies to travellers whose flights were delayed by more than four hours or cancelled due to the ongoing operational difficulties. Over 1400 flights were cancelled over the weekend, significantly disrupting travellers’ plans.

Speaking on the initiative, Varun Jain, Chief Operating Officer, PRISM Asia said “Our early estimates indicate that significant bookings across our hotel network may be affected by the ongoing flight disruptions. Coinciding with the peak wedding and holiday season, both leisure and business travel plans are being impacted. Our decision to offer full refunds is guided by empathy and a sense of responsibility to ensure our guests are not financially burdened by circumstances entirely beyond their control.”