Sri Lankan Airport and Ground Services rolls out self-check-in service for Customer Airlines

Currently, 15% of Sri Lankan’s passengers flying out of BIA use the kiosks, helping ease congestion at the departure terminal.

Sri Lankan Airlines ‘Airport and Ground Services, is rolling out its self-check-in service for passengers of customer airlines ahead of the winter travel high season, which is expected to bring over 300,000 tourists to the island in December alone. The initiative, made possible by the airline’s IT team, follows the installation of 20 new self-check-in kiosks at the departure terminal last month, bringing the total to 28 and boosting airport efficiency and the overall passenger experience in line with Sri Lanka’s tourism development efforts. 

Since its launch in 2023, the self-check-in kiosk facility has seen a strong uptake, with an increasing number of travellers opting for self-service over traditional counters. Currently, 15% of Sri Lankan’s passengers flying out of BIA use the kiosks, helping ease congestion at the departure terminal. The facility enables passengers to bypass queues and complete their check-in independently by selecting seats, printing boarding passes and generating bag tags in just a few simple steps.  

Deepal Pallegangoda, Head of Airport and Ground Services of Sri Lankan Airlines, stated, “We are thrilled to offer the self-check-in option to our customer airlines, whose passengers account for around 60% of all passengers we handle. Our aim is to create a seamless travel experience for all passengers checking out of Colombo, which averages over 300,000 each month. Our enhanced self-check-in facilities will further support the airport’s capacity enhancement efforts, while reaffirming Sri Lankan Airlines’ prominent position in advancing digital airport solutions in the region. Singapore Airlines is set to be the first foreign carrier to adopt the self-check-in kiosk facility for their passengers flying from Colombo, and we hope to see more airlines come onboard soon.” 

On any given day, thousands of inbound, outbound and transit passengers pass through BIA, with Sri Lankan Airport and Ground Services serving as their primary touchpoint. As these numbers continue to grow, the airline is fully geared to accommodate the anticipated surge in travellers during the winter season through digitalisation.