Star Alliance deploys Star Connection Centre at Los Angeles Int. Airport

Aims to strengthen multi-airline connections at one of Star Alliance’s busiest transfer hubs in North America.

Star Alliance opened a new Star Connection Centre (SCC) at LAX, its ninth centre worldwide. With more than 350,000 passengers connecting between Star Alliance member airlines at Los Angeles International Airport (LAX) each year, it is one of the Alliance’s most critical global transfer hubs.

SCC aims to identify customers at risk of missing their onward journey due to their delayed incoming flight and expedites them to their next flight.

“Every moment matters when connections are tight, and our goal is to make multi-airline journeys feel seamless,” said Ambar Franco, Vice President - Customer Experience at Star Alliance. “At Star Connection Centres, our member airlines come together as one to ensure that, regardless of which airline passengers are flying with, they are supported from an Alliance perspective. This is what Star Alliance stands for — delivering a smooth experience across our global network. Our latest Star Connection Centre at LAX will benefit our members and customers alike.”

At present, 16 Star Alliance member airlines serve Los Angeles: Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Copa Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Singapore Airlines, SWISS, TAP Air Portugal, Turkish Airlines and United. Together, they operate more than 2,000 weekly flights to over 80 destinations across more than 20 countries.