TripJack reports double-digit growth in the past decade

TripJack is charting an ambitious growth trajectory, with a strong focus on technology, product innovation and agent empowerment. In an exclusive conversation with T3, Hasan Patel, Director at TripJack, outlined the company’s mission to keep agents at the centre of its strategy.

Strategy & growth trajectory

“Our core mission has always been to build technology that is agent first – to make their operations easier, bring efficiency to customer handling and back it with good service,” said Patel.

TripJack’s partner network has grown exponentially in recent years. “We are very proud to have more than 70,000 partners enabled with us today. In our first year we had around 8,000, so we’ve grown 10x from there,” Patel noted. The company has maintained double-digit growth for the past decade, supported by India’s expanding aviation infrastructure, including upcoming airports in Mumbai and Delhi which Patel believes will unlock further opportunity for both domestic and international travel.

Hotels remain a major focus for TripJack, alongside new products such as TripSafe – a bundled travel assistance and insurance offering. “This side of the business hasn’t seen much innovation in a long time. Today, we have about 10 categories of travel insurance and assistance products bundled within TripSafe,” Patel explained.

He also highlighted a generational shift in the industry. “Our average age of travel agents is under 30. We see a lot of new-generation agents coming on board. Even post-COVID, many industry professionals turned entrepreneurs. With our EKYC process, onboarding takes less than five minutes.”

Tech-first approach

Technology remains the cornerstone of TripJack’s growth. “Building a direct, agent-facing portfolio is super important for us. We are constantly innovating and investing in rebuilding technology and product to make them better.”

Patel highlighted TJ Flex offering, that gives customers the option to convert non-refundable bookings into refundable ones, providing greater flexibility for advance bookings. “Customers often want to lock in a good price, but face restrictions with non-refundable fares. With TJ Flex, they can secure the rate while keeping flexibility, for a small premium,” Patel said.

Travel Trends

On travel trends, Patel observed that traditional favourites like Dubai and Thailand continue to perform, while destinations such as Azerbaijan and Georgia are seeing strong traction post-COVID. Oman and Vietnam are picking up pace, while Thailand’s appeal is diversifying beyond Bangkok and Pattaya to Phuket and Krabi. Long-haul travel is also evolving, with strong demand for Scandinavia, Iceland, Austria, Czech Republic, Norway and Sweden, alongside evergreen European favourites like Switzerland and France. “Also, any place where India is adding direct flights to. There's a lot of exploration happening within the 6-hour flying distance,” Patel concluded.