Virgin Atlantic & TCS extend two-decade partnership
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TCS will implement a modern, AI-powered technology estate that will unify the airline’s technology assets and deploy an advanced Technology Command Centre.
Tata Consultancy Services has expanded its two-decade-long strategic partnership with Virgin Atlantic to accelerate its digital transformation journey. Under this renewed seven-year agreement, the two organisations will deepen their collaboration to strengthen the technological foundations of Virgin Atlantic, enable modern airline retailing, deliver greater operational resilience, and enhance customer experience
As part of this long-term engagement, TCS is expected to modernise Virgin Atlantic’s core technology operations by implementing a cloud-first, AI-powered digital core that enhances business agility, improves resilience of systems, and allows for higher scale of operations. TCS will implement a modern, AI-powered technology estate that will unify the airline’s technology assets and deploy an advanced Technology Command Centre. Virgin Atlantic’s Technology Command Centre, co-developed with TCS, is expected to provide real-time operational insights to enhance decision making, streamline technology operations and empower front line staff with up to date, contextual data.
Oli Byers, Chief Financial Officer, Virgin Atlantic, said, “TCS has been a partner for more than two decades and together we’ll continue to build towards our vision of becoming the most loved travel company, powered by AI technology to modernise our systems, drive efficiency and deliver for our customers.”
TCS is expected to utilise its proprietary solutions such as TCS Cognix and TCS AI WisdomNext to accelerate transformation, enable experience-centric services, and enhance service delivery. These solutions will be delivered through an onsite team of TCS associates equipped with a contextual knowledge of Virgin Atlantic’s environment
Amit Kapur, Country Head - UK & Ireland, Tata Consultancy Services said, “Our two-decade partnership with Virgin Atlantic is a testament to a shared vision. By combining our deep aviation expertise with advanced capabilities in data, AI, and engineering, we’re helping Virgin Atlantic build intelligent, scalable digital ecosystems and redefine the future of travel.”
TCS has ferried over 5 million passengers worldwide in 2024 and connects over 30 destinations globally. It leverages industry-specific solutions, like TCS Aviana, a unified, autonomous, digital, cloud-ready solution for airline operations. TCS has operated in the UK for 50 years and works with over 200 businesses.