Air Canada prepares to welcome 2.3+ Mn customers onboard this holiday season
Air canada
Beyond the holiday season, Air Canada is looking forward to an exciting 2026, with new routes connecting customers to even more destinations, new aircraft featuring redesigned cabins for elevated comfort, and a range of new customer-focused products and services designed to make every journey smoother and more enjoyable.
This the season for making memories, and for more than 2.3 million Air Canada customers, that starts the moment they arrive at the airport. Between December 18 and January 4, the airline expects to welcome close to 130,000 customers a day – surpassing 140,000 during peak periods – in one of its busiest travel weeks of the year.
“At Air Canada, the customer experience is at the core of everything we do, and we know that at this busy time of year and with unpredictable weather, holiday travel is exciting but can also be stressful,” says Tom Stevens, Vice President of Customer Experience and Service Operations. “Our teams are here to provide attentive care and help customers feels confident and comfortable throughout their journey. Especially our customers who may need an extra helping hand – whether that’s families with young children, or our customers with accessibility needs.”
Earlier this month, Air Canada’s team members kicked off their efforts and surprised customers at Montréal-Trudeau International Airport with thoughtful gifts for the holiday season. See the smiles these surprises brought in this holiday video.
Innovations Making Every Journey Smoother
From major investments in aircraft cabins, new technology, and frontline training, the airline continues to transform the Air Canada travel experience. In 2025, Air Canada rolled out upgrades designed to boost comfort and confidence, including fast, free Wi-Fi for Aeroplan Members sponsored by Bell on North American and Sun routes, complimentary beer, wine and premium snacks – including non-alcoholic Heineken 0.0 – and new Air Canada Cafés at Montréal-Trudeau and Vancouver domestic terminals for a relaxed way to grab a pre-flight coffee or snack.
The Air Canada mobile app offers customers day-of-travel updates, with flight status, gate changes, and real-time baggage tracking helping them feel more in control of their trip. This includes a new tool that puts a human face to the hardworking employees loading and unloading customer baggage.
