BIRD INFORMATION SYSTEMS ACHIEVES A COPC OSP VERSION 5.1 CERTIFICATION
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Bird Information Systems (BIS), a leading BPO, says that it has received COPC OSP Version 5.1 certification from the prestigious COPC Inc. BIS was able to achieve this prestigious certification as it meets the COPC high performance level standards in managing customer satisfaction, revenue, service, quality, costs as well as people, and performance.
Commenting on the achievement, Ankur Bhatia, Executive Director, Bird Group states “At BIS we have always focused on service delivery with quality which should demonstrate results into Client and End user satisfaction. Maintaining standards and achieving benchmarks has always been an endeavour for us be it technology or service delivery.”
The implementation of the bespoke solutions of BIS across key metrics and workforce management practices has helped to recognize the team’s commitment towards the COPC capabilities which were built around DMAIC methodology. Providing proactive approaches that can improve service and quality and have resulted into increased revenues while decreasing cost were the biggest learning for BIS during its journey of COPC certification.