Yatra launches DIYA for end-to-end planning, booking & multilingual support with AI
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The launch marks a significant leap in Yatra’s AI-led innovation roadmap, aiming to provide personalised, instant, and intuitive travel experiences for both domestic and international travellers. DIYA is now live on the Yatra platform for both logged-in and guest users.
Yatra Online Limited (Yatra) has announced the launch of DIYA, a state-of-the-art Generative AI-powered travel assistant that delivers an end-to-end experience, from trip inspiration to post-booking support, in over 100 languages.
Unlike traditional travel chatbots that focus only on planning or basic bookings options, DIYA is an advanced travel solution that combines complete trip creation, instant booking, post-booking management, and multilingual support into one seamless interface.
Speaking on the launch, Manish Amin, Co-founder & CTO, Yatra Online Limited, said: “At Yatra, we are harnessing technology to make travel planning simpler, faster, and more personal. With DIYA, our AI-powered travel assistant, travellers can plan, book, and manage trips with instant, intuitive, multilingual support, available 24/7. From crafting itineraries and booking journeys to handling last-minute changes in your preferred language, DIYA is built for the way India travels today: fast, personal, and multilingual. It marks a major step forward in our mission to pair innovation with customer-first experience.”
“DIYA represents the culmination of years of work in AI architecture, natural language processing, and multilingual model optimisation. We’ve built a system that not only understands complex travel requests but can also act on them instantly, across 100+ languages, with cultural and contextual sensitivity. This is the kind of AI that doesn’t just answer questions—it anticipates traveller needs and solves them in real time,” said Dr. Shakti Goel, Chief Architect & Data Scientist at Yatra Online Limited.
The launch marks a significant leap in Yatra’s AI-led innovation roadmap, aiming to provide personalised, instant, and intuitive travel experiences for both domestic and international travellers.
DIYA is now live on the Yatra platform for both logged-in and guest users.
Real-world use case: A traveller can simply say, “Plan a trip to Prague from Delhi from Sept 10 for 7 days with visits to neighbouring countries, show me only Emirates flights, and hotels under INR 7,000 per night” and DIYA will instantly create a complete plan, shortlist options, and allow direct booking, all in the language of the traveller’s choice.
